Animalia Business
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Everything you get for your veterinary clinic

From patient check-in to the medical record and payment. See the clinic's features and pick the plan that fits your team.

The medical record and the clinic's records

Dictate the notes. You approve the record

Animalia Voice suggests the text for the SOAP sections. You review it, finalize the note and choose what to send to the pet owner.

A consultation's SOAP note, with the summary, the vet and the notes.

The pet's health record, with the full history

Vaccines, deworming, tests, medications, diagnoses. The vaccine reminder goes out on its own, with a booking link.

The patient's medical record, with the Subjective, Objective, Assessment and Plan rows.

From the supplier's invoice to use in the clinic

Importing from a photo or PDF helps you prepare the goods receipt. Use logged during the consultation shows up in stock.

Inventory: items in stock, items below the threshold and documents.

The consultation documents, in one place

You prepare the invoice from the record and issue it through Oblio or SmartBill, which pass it on to e-Factura, Romania’s e-invoicing system. The fiscal receipt goes through the connected cash register.

The invoice list and an issued invoice, with its four statuses and its e-Factura status.

Revenue by vet, by service, by month

The cash book, controlled-substance use, the stock report. What's left in the clinic and what went out, by day.

Revenue report: the month's total, the daily average and day-by-day payments.

Clients, team and payments

  • Clients and pets

    Keep contact details, pets and visit history in the same database. The modules use the same profiles, so you don't re-enter information.

  • Client groups and filters

    Find clients by pet species, last visit or loyalty tier. Combine filters to get the selection you need.

  • VIP tags and notes

    Mark VIP clients and keep notes that only your team can see, on the client's profile.

  • Clients who haven't been back

    Choose the inactivity period and see the clients you can contact for a new visit.

  • Team accounts

    Each team member has their own account, profile and work schedule. You manage them all from one place.

  • Roles and permissions

    Set who can view or change appointments, clients, reports and settings. Fit the roles to your team's responsibilities.

  • Work schedule by team member

    Set working hours and breaks. Each team member's availability is taken into account for online booking.

  • Rates by team member

    You can set different prices by person or experience level. The client sees the rate for the option they pick.

  • Rates by pet size

    Set each service's price by size. At booking, the rate that fits the pet applies.

  • Add-on services

    Add options next to the main service, each with its own price and duration. Clients can pick them when booking online.

  • Online booking

    Clients pick the service, the team member and an available time. You decide whether to accept requests automatically or approve them one by one.

  • Your business page

    Show your services, photos and contact details on a page with its own link. Listing in Animalia Booking is optional.

  • Online deposit through Stripe

    Ask for a fixed amount, a percentage or full payment. You set the refund policy for cancellations.

  • Automated messages

    Choose the events that trigger confirmations, reminders and after-visit messages, and the channels available.

  • SMS and WhatsApp campaigns

    Write the message and choose the recipients: all clients, or a group selected with filters. You send the campaign from the app.

  • Review invitations

    After the visit you can send a message with the link to your Google reviews page. Animalia reviews show on your public page.

  • Loyalty and digital cards

    Set the loyalty tiers, the number of visits and the discounts. The client's card updates based on your rules.

  • Reports and statistics

    Analyze revenue, appointments and your team's activity. Pick the period and export the data to Excel or CSV.

  • Invoices and e-Factura

    You prepare the invoice with the services and prices from the appointment. It reaches e-Factura, Romania’s e-invoicing system, through your Oblio or SmartBill account.

  • Fiscal cash register

    Issue fiscal receipts through a compatible fiscal cash register and driver. Connecting depends on the model, the driver and how the computer is set up.

Appointments and calendar

  • Appointment calendar

    See the day, week, month or the list of appointments. Filter by team member and find the client, pet and services of each visit.

  • Appointment slots

    Choose how online times are offered: calculated slots or fixed times. You can group appointments back to back to cut down gaps.

  • Recurring appointments

    Create a series at the interval you set, for example every four weeks. You can edit, pause or stop the series.

  • Waitlist

    See client requests for fully booked days. When a slot opens up, you can book a client from the list.

  • Breaks and days off

    Block time for breaks, cleaning or time off, by team member or for the whole team. Those slots are no longer available for appointments.

  • Photos on the appointment

    Attach photos before and after the service. You find them in the appointment details at the next visit.

  • Reminders before the visit

    Choose how far ahead the message goes out by SMS or WhatsApp, and at what time.

Before the visit

  • Forms before the visit

    Choose the fields, link the form to a service and send it to the client. The answers and signature arrive in the app, where your team can check them.

Consultations and care

  • SOAP consultation note

    Document the consultation section by section and follow the patient's data. You can finalize, duplicate or reopen the note and send it as a PDF.

  • The patient's health record

    Vaccinations, deworming, treatments, diets, tests and diagnoses, on the same profile. Attach the relevant medical documents.

  • Prescriptions and renewals

    Prepare in-house or outside prescriptions, track renewals and keep the documents in the consultation and in the patient's health record.

  • Dental charts

    Note the condition of each tooth on the dental chart for dogs or cats. Export the chart as a PDF to send or print.

  • Treatment plans

    Detail the procedures and the cost estimate. Keep the plan's versions and send the document to the owner for e-signature.

  • Discharge instructions

    Prepare the instructions on medication, diet and next checkups, starting from the consultation note.

  • Diagnoses and test results

    Record diagnoses and results in the chart. Fill in the test panels and attach the lab reports as PDFs.

  • Diet plans

    Prepare the diet from the consultation, save it in the patient's record and export it as a PDF if you want.

  • Anesthesia monitoring

    Record vital signs in a table and on a chart, in the exam section of the SOAP note.

  • Vaccines and reminders

    Keep track of vaccinations and set up reminders with a booking link. Choose the channel and when it goes out.

  • Certificates and documents

    Start from templates with the patient's details prefilled. The vet and the owner can sign, then you send the document on the channel you choose.

  • Templates for clinic documents

    You have templates for consents, statements and identification. Check the content and the filled-in data before signing.

  • Electronic consents

    The owner can sign at the clinic or through a link, without an account. The signed document stays in the app.

  • Stock and product use

    Track quantities, units and expiry dates. Products linked to services are deducted on completion, and the movements stay in the history.

  • Ordering and suppliers

    Prepare purchase orders and log deliveries. Reports show consumption and the value of your stock.

  • Patients in the clinic

    See who's waiting, who's in a consultation and who's admitted or ready to go home.

What you get in the veterinary module

Animalia Business guarantees

  1. Free data migration

    We move the data from the app you use now.

    We check what can be exported from your current app and prepare the transfer together with you, so you start in Animalia with your clients and your history.

    • We decide together what moves: clients, pets, history, appointments.
    • How long it takes depends on the volume and format of the data. You know every step in advance.
    • You pay nothing for the migration.
    A veterinarian photographing a document to move it into the app

  2. Personal account manager

    One person on our team for everything you need.

    You get an account manager from the Animalia team who knows your business and whom you can reach directly.

    • They answer any question about the app.
    • They take the features you need and bring them to the product team.
    • They advise you on how to use Animalia to grow your business.
    A veterinarian on the phone at his desk, with a beagle behind him

  3. Website at half price

    A premium website, built by the Animalia Studio team.

    As long as you have an Animalia Business plan, Animalia Studio builds your website at half price. Our team builds it, connected to your appointments.

    Essential · 1 page
    100 EUR instead of 200 EUR
    Complete · 6 pages
    250 EUR instead of 500 EUR
    • Hosting and maintenance are included while your plan is active.
    See Animalia Studio
    The owner of a grooming salon next to a laptop, with a white poodle on the counter

  4. Integration with your system

    Using software we don’t connect to yet? We’ll connect it.

    If you already use software that Animalia doesn’t connect to yet, we’ll build the integration for you.

    • If it’s a system used by several businesses, the integration is free.
    • If it’s a system only you use, we’ll work out together what it involves and what it costs.
    Two colleagues working together on a laptop and a tablet in a veterinary clinic

  5. iOS, Android and browser

    The same app, on your phone and your computer.

    Animalia Business is on the App Store and Google Play, and it works in the browser on any computer. Your account, appointments and clients are the same everywhere.

    • At the front desk you work on a computer; next to the pet you work from your phone.
    • You don’t install anything on your computer: you open the app in your browser.
    A laptop and a phone on the same counter, in a pet hotel

  6. Free demo and training

    We show you the app and teach your team.

    We show you Animalia live, on your own business workflow, in a free demo. Once you start, we teach your team to work in the app, also for free.

    • The demo takes 30 minutes.
    • Support in Romanian is available 24/7, including after training.
    Book a demo
    The reception desk of a grooming salon: the team welcomes a client with a dachshund

Works with what you already use

Billing and payments

Communication and calendar

Website and data

Oblio

You connect your Oblio account with your email and API key. Animalia pulls in the company details, invoice series and VAT rates on its own, and you check them before you turn it on.

How it works

  • The invoice is created in your Oblio account, with Oblio’s numbering.
  • You choose whether the invoice is issued automatically when the appointment is completed or stays a draft so you can check it first.
  • Payments, cancellations and reversals reach Oblio too.
  • You need an active Oblio account, paid separately. Invoices are issued in lei (RON, the Romanian currency).

SmartBill

You connect SmartBill under Invoices → Setup, with your email, API token and the company’s CIF (tax ID), then pick the invoice series.

How it works

  • You issue, cancel, reverse and collect payment from Animalia, and the document shows up in SmartBill.
  • SmartBill sends it to e-Factura, following the settings in your SmartBill account.
  • You work with either SmartBill or Oblio, not both at once.
  • You need an active SmartBill account, paid separately.

e-Factura

You issue the invoice in Animalia, and it reaches e-Factura, Romania’s e-invoicing system, through your invoicing software: Oblio or SmartBill. Animalia doesn’t send to ANAF directly.

Good to know

  • The client can be an individual or a company, with a CUI (tax ID).
  • With SmartBill, sending follows the settings in your SmartBill account.

Stripe

You open your Stripe account from Animalia, through Stripe’s sign-up steps, where you also add the bank account you receive the money in.

How it works

  • You choose: no deposit, a fixed amount, a percentage or full payment.
  • The client pays by card on the Stripe payment page.
  • It works for grooming appointments, hotel bookings and events.
  • You refund in full or in part. At a hotel, refunds can be automatic, following your policy.

Fiscal cash registers

You issue the fiscal receipt from Animalia, through a driver installed on the computer connected to the cash register.

Datecs DP-05
Verified on the device, through FiscalNet.
Other Datecs, Daisy and Tremol models
Compatibility is confirmed for the model and driver you use.

Connection

  • Animalia opens in the browser, on the same computer the driver runs on.
  • The cash register must be connected and set up to work with the computer.
  • Built-in drivers: FiscalNet, Fisco, Tremol ZFPLab and FisCool. The driver license may cost extra.
Check your model

WhatsApp

Reminders go out on WhatsApp on their own, from Animalia’s number. The client taps Confirm or Cancel, and the appointment updates in the calendar.

How it works

  • Messages use the templates approved by WhatsApp: reminders, confirmations and campaigns.
  • One message costs one credit, and a marketing message costs two. Credits are shared with SMS.
  • If a message can’t be delivered on WhatsApp, it goes out by SMS automatically.

SMS

You send automatic reminders and campaigns by SMS, from the credits included in your plan.

How it works

  • How many credits you get depends on the plan.
  • A long message uses more credits.
  • When the credits run out, you can carry on with pay-per-message, with a spending limit you choose.
  • Messages go out with Animalia as the sender. We’ll activate a custom name of up to 11 characters for you, on request.
See credits by plan

Google Calendar

You sign in with your Google account in the phone app, and your Google Calendar events show up in the Animalia calendar, next to your appointments.

Good to know

  • It works in the iOS and Android app.
  • Each team member connects their own Google account.
  • Google events don’t block slots for online booking.

Apple Calendar

From the Animalia Booking app, the client adds the appointment to Apple Calendar, Google Calendar, Outlook or their phone’s calendar.

Any website

You copy a code from Settings → Widget integration and paste it on your website. Clients book without leaving your page.

How it works

  • You choose the format: the booking page embedded in your site, a button that opens it, or the form directly on the page.
  • For WordPress there’s a ready-made shortcode.
  • It works for grooming, hotel, veterinary and events.
  • You also get a public link and a QR code, for Instagram or for the front desk.

Google Sheets

You paste the address of a Google Apps Script into Animalia, following the three-step guide in the app. Every new appointment arrives as a row in the sheet.

Good to know

  • The row has the date and time, the client, the pet, the services, who’s working and the price.
  • Appointments created by the team make it into the sheet. Online bookings, changes and cancellations don’t.

Businesses that chose Animalia Business

  • Urban Pets Grooming & Spa

    „I answer the calls, I make the appointments, and I'm also the one who has to tell clients the dog is done. This app is life changing for me.”
    OanaBucharest

  • Pet Groom

    „If I don't get along with someone, I can block that client so they can't book anymore. We have every right to choose our clientele too.”
    ValiTimișoara

  • Zootopia

    „The classic way, booking in a paper diary, seems really hard to me. If you want to book something a month and a half ahead, you have to keep flipping through the diary pages.”
    MarisaBucharest
  • Cătălin, groomer

    Groomer

    „This app is very easy to use. Useful for every grooming salon.”
    Cătălin
  • Anna, Groomerie

    Groomerie

    AnnaBucharest
  • Mihai, Blue Pet Salon

    Blue Pet Salon

    Mihai
  • Amalia, Groom Zone Pet Spa

    Groom Zone Pet Spa

    Amalia
  • Diana, Pretty Pawfect

    Pretty Pawfect

    Diana