Animalia Business
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Everything you get for your pet hotel

Rooms, reservations, documents and the link with owners. You follow every stay in the same app.

Reservations, rooms and the stay log

Take reservations by your hotel's rules

The client picks the dates and the room, uploads documents and pays the deposit you ask for. You choose manual approval or automatic acceptance rules.

A new booking: room assignment, check-in, check-out and total.

Free rooms, on the date you need

Track occupancy by room and category. Check availability for the next reservation without redoing the math in a notebook.

Map of the hotel's units, with each room's status.

News from the hotel, straight to the owner

Add photos and messages about meals, walks or play. Owners see them in Animalia Booking, in the stay log.

A stay's journal: the walk photo sent to the owner and a new moment.

The cost of the stay, with the deposit already logged

Add the extra services and check the amount left to pay. At departure you prepare the documents from the same reservation.

The invoice list and an issued invoice, with its four statuses and its e-Factura status.

Occupancy and revenue, by room and period

Compare room categories and the periods you pick to see how the hotel's activity is trending.

Stay history, with dates, nights and total.

Clients, team and payments

  • Clients and pets

    Keep contact details, pets and visit history in the same database. The modules use the same profiles, so you don't re-enter information.

  • Client groups and filters

    Find clients by pet species, last visit or loyalty tier. Combine filters to get the selection you need.

  • VIP tags and notes

    Mark VIP clients and keep notes that only your team can see, on the client's profile.

  • Clients who haven't been back

    Choose the inactivity period and see the clients you can contact for a new visit.

  • Team accounts

    Each team member has their own account, profile and work schedule. You manage them all from one place.

  • Roles and permissions

    Set who can view or change appointments, clients, reports and settings. Fit the roles to your team's responsibilities.

  • Work schedule by team member

    Set working hours and breaks. Each team member's availability is taken into account for online booking.

  • Rates by team member

    You can set different prices by person or experience level. The client sees the rate for the option they pick.

  • Rates by pet size

    Set each service's price by size. At booking, the rate that fits the pet applies.

  • Add-on services

    Add options next to the main service, each with its own price and duration. Clients can pick them when booking online.

  • Online booking

    Clients pick the service, the team member and an available time. You decide whether to accept requests automatically or approve them one by one.

  • Your business page

    Show your services, photos and contact details on a page with its own link. Listing in Animalia Booking is optional.

  • Online deposit through Stripe

    Ask for a fixed amount, a percentage or full payment. You set the refund policy for cancellations.

  • Automated messages

    Choose the events that trigger confirmations, reminders and after-visit messages, and the channels available.

  • SMS and WhatsApp campaigns

    Write the message and choose the recipients: all clients, or a group selected with filters. You send the campaign from the app.

  • Review invitations

    After the visit you can send a message with the link to your Google reviews page. Animalia reviews show on your public page.

  • Loyalty and digital cards

    Set the loyalty tiers, the number of visits and the discounts. The client's card updates based on your rules.

  • Reports and statistics

    Analyze revenue, appointments and your team's activity. Pick the period and export the data to Excel or CSV.

  • Invoices and e-Factura

    You prepare the invoice with the services and prices from the appointment. It reaches e-Factura, Romania’s e-invoicing system, through your Oblio or SmartBill account.

  • Fiscal cash register

    Issue fiscal receipts through a compatible fiscal cash register and driver. Connecting depends on the model, the driver and how the computer is set up.

Before the visit

  • Forms before the visit

    Choose the fields, link the form to a service and send it to the client. The answers and signature arrive in the app, where your team can check them.

Rooms and stays

  • Multi-day reservations

    Set the arrival and departure. The number of nights and the rate are calculated from the chosen period and the hotel's rules.

  • Rooms and boarding spots

    Set the capacity, photos and rates. You can reserve the whole room or individual spots, within capacity.

  • Boarding categories and rules

    Define the amenities and the pets accepted for each room, including size, weight or species requirements.

  • Occupancy

    See which rooms are occupied, free, being cleaned or under maintenance. Track capacity by day.

  • Hotel map

    Place the rooms on the hotel's floor plan and adjust their position and size. The map shows you the occupancy status.

  • Reservations by stage

    Follow stays from request to departure, on the board, on a timeline, in the calendar or on the map. Filter by period and status.

  • Arrivals and departures

    Approve requests and log arrivals or departures. You can change the dates, room, pets and services of a reservation.

  • Automatic acceptance

    Set the conditions for reservations: minimum notice, size, number of pets and length. Requests that don't qualify go to manual approval.

  • Boarding discounts

    Set discounts for longer stays and room promotions. The rate takes into account the chosen period and conditions.

  • Services during the stay

    Add grooming, walks or extra care. Set the rate per stay, night or pet, and create packages.

  • Vaccination requirements

    Proof of vaccination is attached to the reservation. Requests that don't meet the rules are blocked or sent for approval, depending on your settings.

  • Video camera access

    For rooms with a camera, you can give the owner video access in Animalia Booking for the length of the stay.

  • Messages with the owner

    You talk with the owner through Animalia Booking during the stay. Unread messages are flagged for both sides.

  • Reviews after the stay

    The owner can leave a rating, a comment and photos in Animalia Booking. The review appears on the hotel's public page.

  • Boarding contracts

    Prepare the contract from a template and send it for signing. Track the status of the document attached to the reservation.

What you get in the pet hotel module

Animalia Business guarantees

  1. Free data migration

    We move the data from the app you use now.

    We check what can be exported from your current app and prepare the transfer together with you, so you start in Animalia with your clients and your history.

    • We decide together what moves: clients, pets, history, appointments.
    • How long it takes depends on the volume and format of the data. You know every step in advance.
    • You pay nothing for the migration.
    A veterinarian photographing a document to move it into the app

  2. Personal account manager

    One person on our team for everything you need.

    You get an account manager from the Animalia team who knows your business and whom you can reach directly.

    • They answer any question about the app.
    • They take the features you need and bring them to the product team.
    • They advise you on how to use Animalia to grow your business.
    A veterinarian on the phone at his desk, with a beagle behind him

  3. Website at half price

    A premium website, built by the Animalia Studio team.

    As long as you have an Animalia Business plan, Animalia Studio builds your website at half price. Our team builds it, connected to your appointments.

    Essential · 1 page
    100 EUR instead of 200 EUR
    Complete · 6 pages
    250 EUR instead of 500 EUR
    • Hosting and maintenance are included while your plan is active.
    See Animalia Studio
    The owner of a grooming salon next to a laptop, with a white poodle on the counter

  4. Integration with your system

    Using software we don’t connect to yet? We’ll connect it.

    If you already use software that Animalia doesn’t connect to yet, we’ll build the integration for you.

    • If it’s a system used by several businesses, the integration is free.
    • If it’s a system only you use, we’ll work out together what it involves and what it costs.
    Two colleagues working together on a laptop and a tablet in a veterinary clinic

  5. iOS, Android and browser

    The same app, on your phone and your computer.

    Animalia Business is on the App Store and Google Play, and it works in the browser on any computer. Your account, appointments and clients are the same everywhere.

    • At the front desk you work on a computer; next to the pet you work from your phone.
    • You don’t install anything on your computer: you open the app in your browser.
    A laptop and a phone on the same counter, in a pet hotel

  6. Free demo and training

    We show you the app and teach your team.

    We show you Animalia live, on your own business workflow, in a free demo. Once you start, we teach your team to work in the app, also for free.

    • The demo takes 30 minutes.
    • Support in Romanian is available 24/7, including after training.
    Book a demo
    The reception desk of a grooming salon: the team welcomes a client with a dachshund

Works with what you already use

Billing and payments

Communication and calendar

Website and data

Oblio

You connect your Oblio account with your email and API key. Animalia pulls in the company details, invoice series and VAT rates on its own, and you check them before you turn it on.

How it works

  • The invoice is created in your Oblio account, with Oblio’s numbering.
  • You choose whether the invoice is issued automatically when the appointment is completed or stays a draft so you can check it first.
  • Payments, cancellations and reversals reach Oblio too.
  • You need an active Oblio account, paid separately. Invoices are issued in lei (RON, the Romanian currency).

SmartBill

You connect SmartBill under Invoices → Setup, with your email, API token and the company’s CIF (tax ID), then pick the invoice series.

How it works

  • You issue, cancel, reverse and collect payment from Animalia, and the document shows up in SmartBill.
  • SmartBill sends it to e-Factura, following the settings in your SmartBill account.
  • You work with either SmartBill or Oblio, not both at once.
  • You need an active SmartBill account, paid separately.

e-Factura

You issue the invoice in Animalia, and it reaches e-Factura, Romania’s e-invoicing system, through your invoicing software: Oblio or SmartBill. Animalia doesn’t send to ANAF directly.

Good to know

  • The client can be an individual or a company, with a CUI (tax ID).
  • With SmartBill, sending follows the settings in your SmartBill account.

Stripe

You open your Stripe account from Animalia, through Stripe’s sign-up steps, where you also add the bank account you receive the money in.

How it works

  • You choose: no deposit, a fixed amount, a percentage or full payment.
  • The client pays by card on the Stripe payment page.
  • It works for grooming appointments, hotel bookings and events.
  • You refund in full or in part. At a hotel, refunds can be automatic, following your policy.

Fiscal cash registers

You issue the fiscal receipt from Animalia, through a driver installed on the computer connected to the cash register.

Datecs DP-05
Verified on the device, through FiscalNet.
Other Datecs, Daisy and Tremol models
Compatibility is confirmed for the model and driver you use.

Connection

  • Animalia opens in the browser, on the same computer the driver runs on.
  • The cash register must be connected and set up to work with the computer.
  • Built-in drivers: FiscalNet, Fisco, Tremol ZFPLab and FisCool. The driver license may cost extra.
Check your model

WhatsApp

Reminders go out on WhatsApp on their own, from Animalia’s number. The client taps Confirm or Cancel, and the appointment updates in the calendar.

How it works

  • Messages use the templates approved by WhatsApp: reminders, confirmations and campaigns.
  • One message costs one credit, and a marketing message costs two. Credits are shared with SMS.
  • If a message can’t be delivered on WhatsApp, it goes out by SMS automatically.

SMS

You send automatic reminders and campaigns by SMS, from the credits included in your plan.

How it works

  • How many credits you get depends on the plan.
  • A long message uses more credits.
  • When the credits run out, you can carry on with pay-per-message, with a spending limit you choose.
  • Messages go out with Animalia as the sender. We’ll activate a custom name of up to 11 characters for you, on request.
See credits by plan

Google Calendar

You sign in with your Google account in the phone app, and your Google Calendar events show up in the Animalia calendar, next to your appointments.

Good to know

  • It works in the iOS and Android app.
  • Each team member connects their own Google account.
  • Google events don’t block slots for online booking.

Apple Calendar

From the Animalia Booking app, the client adds the appointment to Apple Calendar, Google Calendar, Outlook or their phone’s calendar.

Any website

You copy a code from Settings → Widget integration and paste it on your website. Clients book without leaving your page.

How it works

  • You choose the format: the booking page embedded in your site, a button that opens it, or the form directly on the page.
  • For WordPress there’s a ready-made shortcode.
  • It works for grooming, hotel, veterinary and events.
  • You also get a public link and a QR code, for Instagram or for the front desk.

Google Sheets

You paste the address of a Google Apps Script into Animalia, following the three-step guide in the app. Every new appointment arrives as a row in the sheet.

Good to know

  • The row has the date and time, the client, the pet, the services, who’s working and the price.
  • Appointments created by the team make it into the sheet. Online bookings, changes and cancellations don’t.

Businesses that chose Animalia Business

  • Urban Pets Grooming & Spa

    „I answer the calls, I make the appointments, and I'm also the one who has to tell clients the dog is done. This app is life changing for me.”
    OanaBucharest

  • Pet Groom

    „If I don't get along with someone, I can block that client so they can't book anymore. We have every right to choose our clientele too.”
    ValiTimișoara

  • Zootopia

    „The classic way, booking in a paper diary, seems really hard to me. If you want to book something a month and a half ahead, you have to keep flipping through the diary pages.”
    MarisaBucharest
  • Cătălin, groomer

    Groomer

    „This app is very easy to use. Useful for every grooming salon.”
    Cătălin
  • Anna, Groomerie

    Groomerie

    AnnaBucharest
  • Mihai, Blue Pet Salon

    Blue Pet Salon

    Mihai
  • Amalia, Groom Zone Pet Spa

    Groom Zone Pet Spa

    Amalia
  • Diana, Pretty Pawfect

    Pretty Pawfect

    Diana